Repairs and Maintenance

Reporting a Repair

To report an emergency repair out of office hours please telephone
07976 484869 (Emergency repairs include any situation where there is immediate risk of danger or injury to people, such as :

  • Gas leaks – turn off supply immediately, open windows, and ring the emergency Gas telephone number 0800 111 999 from a telephone away from the property with a suspected leak.
  • Serious electrical faults.
  • Burst pipes or leaking water tanks or boilers.
  • Loss of entire heating in cold weather or where the tenant is elderly, disabled, chronically sick or has a child under 5 years of age.
  • Roof leaks.
  • Fire damage to electric cables.
  • Blocked WC where it is the only toilet in the property.
  • Dangerous walls or chimneys.
  • Flood damage to electric supply or other mains services.
  • Securing properties where there has been a break in and the lock has been smashed/damaged, a police incident number is required before this can be repaired.

To report a non-urgent repair during office hours (8.30am – 5.00pm Monday to Friday) please telephone 01823 667343.

Alternatively, you can email your report via the form.

Please use this form to make complaints or give compliments or suggestions about our services – we are here to help!

Report a Repair

 

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Related Links

Tenant's Responsibility

Association's Responsibility

Damp & Condensation